Consumers (excluding legal entities) have the right to withdraw from the purchase contract within 14 days of receiving the goods by submitting a notice of withdrawal.
The buyer must return the entire order within 14 days after submitting the withdrawal notice.
The cost of returning the goods is borne by the buyer unless the reason for the return is that the product does not correspond to the order (for example, an incorrect or defective item).
Upon receiving the returned goods, the merchant shall reimburse the buyer for all payments received for the goods without undue delay and no later than 14 days from the receipt of the withdrawal notice.
According to applicable consumer protection laws, the 14-day right of withdrawal does not apply, for example, to:
Shipit24 provides only the logistics service for processing returns. The exact return conditions, including the right of withdrawal and the allocation of return costs, are determined solely by ELLA & ARTI’s tiny FARM. Please review the relevant store's terms and conditions before initiating a return.
